Refund Policy

Thank you for shopping at RA, the boutique store. We strive to provide our customers with high-quality products and exceptional service. If you are not entirely satisfied with your purchase, we're here to help.

1. Eligibility

To be eligible for a refund, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging. Items that are damaged, altered, or not in their original condition may not be eligible for a refund.

2. Timeframe

You have [14] days from the date of delivery to initiate a refund request. After [14] days, we may not be able to offer you a refund or exchange.

3. Refund Process

To initiate a refund, please contact our customer service team at [contact@raboutique.com] with your order number and reason for the return. Our team will provide you with instructions on how to return the item(s) to us.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.

4. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Exchanges

If you would like to exchange an item for a different size, color, or style, please contact our customer service team at [contact@raboutique.com]. We will do our best to accommodate your request, subject to availability.

6. Sale Items

Sale items are final sale and may not be eligible for a refund or exchange unless they are defective or damaged upon receipt.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately at [contact@raboutique.com]. We will work with you to resolve the issue as quickly as possible.

8. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at [contact@raboutique.com].

Thank you for shopping at RA!